PAYMENT AND SECURITYCAN I PAY WITH BANK TRANSFER?
AVAILABLE PAYMENT METHODS
At T3L Shop we accept payments using the following payment methods: Visa, Mastercard, Maestro, Visa Electron and Paypal.
We are terribly sorry, but we do not offer payment by bank wire transfer at the moment.
We have decided not to offer bank payment as a payment option, because it is the slowest, most unsecure and most complicated form of payment.
MY PAYMENT FAILED
If the payment for your order failed, or you have any problems regarding payment what so ever, please follow these steps:
Please note down the exact error message or problem you are having, aswell as the payment method you are trying to use. Preferably take a screenshot of your problem.
Please contact us with the above information, and add any other information you have that might be relevant like what device and which browser you are using.
We will contact you within hours and fix your issue!
Please contact us here: contact us
WHEN WILL I BE CHARGED?
We never process your payment before we have shipped your product.
After your order is shipped, depending on your payment method, you will be charged after 1-2 working days.
Please notice that some credit cards like Mastercard, Visa Electron and Maestro, reserve the amount instantly when you place the order. This does not mean that we have charged your card yet, only that it is reserved for us.
EVERYTHING REGARDING PAYMENT SECURITY
Safest payment online
All payments are processed through OnPay, and are completely encrypted by SSL, so you can feel completely safe. T3L Shop, nor anyone else, will ever see your personal information.
OnPay is certified according to the highest level of the PCI standard, which requires compliance with more than 200 security controls.
OnPay is a principal member and licensed acquirer of Visa and MasterCard, and is subject to yearly audits from Visa and MasterCard and all the banks they partner with.
Together with OnPay, we make sure T3L Shop is one of the safest places online to do your personal shopping.
T3L Shop SSL certificate
We keep our site very safe, whether it’s server or platform related, we always make sure to apply the newest available security patches.
T3L Shop has been approved secure by DanDomain which is a leading company within the web security industry. We have an SSL certificate.
Furthermore all our sites run in a secure HTTPS connection using a very secure 256 bit encryption. HTTPS encryption is a secured pairing between you and our servers to make sure nobody else are able to see your personal data.
You can always check if a website is using a secure HTTPS connection, by noticing if they have a small lock icon and clearly written https in the URL. We always recommend you to shop only at places with a secure HTTPS connection, this way you are always completely safe.
T3L Shop guarantees
We will NEVER see any of your personal information you use for payment, such as your card information.
We deeply care about your personal information, and will never pass them on to 3rd parties.
We never charge you before we have shipped your items. This way you never pay for anything you don't receive.
We have a 100 day full return policy
You receive an order confirmation immediately after placing your order.
We make sure T3L Shop is one of the safest place online to do your personal shopping.
WHAT IF I NEVER RECEIVED MY ORDER?
If for any reason you did not receive your order, we will resend it immediately, or process a refund if you prefer this.
You can rest assured that you will never pay for something you will not receive.
If you have any questions regarding security or other personal information, do not hesitate to contact us, we will gladly answer any questions you might have.
WE CARE DEEPLY ABOUT YOUR PERSONAL DATA
Any personal data you provide to us is 112% secure. We are located on a secure server with a secure encrypted HTTPS connection.
To shop at T3L Shop, you will need to enter you name, email and address. We only use this information to ship your order to the right place, and send you an email confirmation and an update by email when your order is shipped.
We will never give your information to any third parties, and never share your data anywhere.
We will never send you unwanted emails unless you sign up to our newsletter.
We only save your name, email and address in our system for legal accounting purposes.