Delivery Information

DELIVERY & PRICES

If you order before 2pm on any weekday, we will ship your order the same day!
Your package should normally arrive within 1-2 working days.

Home delivery: £ 5.99
Free shipping and handling for all orders over £ 150

We use DHL.

DO YOU HAVE QUESTIONS FOR DELIVERY?
If you have questions about where your package is or if you experience a longer delivery time, the carrier can answer much faster and guide you better than we can.

Please contact them directly here:

PHONE: 024 7693 7776
DHL Customer Service team is available Monday to Friday 7am until 10pm and Saturday 8am until 5pm to answer all your queries.

You can also find more info and contact information here: https://send.dhlparcel.co.uk/parcel-services/help

I HAVEN'T RECEIVED MY ORDER YET

Delivery usually takes up to 2 working days, but in some cases it may be slightly longer.
We hope you can be a little patient if you encounter a slight delay, small delays do happen for various reasons out of our control.

Please see your "Order was shipped" email, to see if you received a tracking number for your package.
If you received your tracking number please see in here where you package is, and what might be causing a delay.

IF IT HASN’T ARRIVED AFTER 10 WORKING DAYS, PLEASE FOLLOW THESE STEPS:

If you have found it in your heart to be a little patient, and we really thank you for that!

And 10 days has passed, it's time we immediately start the manhunt for the responsible party and make sure they receive a severe virtual ass whooping.

1. Please check your order confirmation email and see the exact address we shipped your order to. Is the address 100% correct?

2. Please make sure that your name is listed on your mailbox, it is very important! Otherwise sometimes the postal service won't deliver your package.

3. Please contact us, and tell us if there is any problem with your address or name on the mailbox and our awesome customer service team will help you out.

4. We will start an investigation for the missing package, usually some postoffice will find it in the wrong box or wrong corner, and it will be returned to us.

WHEN WILL MY PACKAGE ARRIVE?

If you ordered before 2pm on any weekday, we will ship your order the same day!
Your package should normally arrive within 1-2 working days.

RECEIVED WRONG ITEM

If you received the wrong item or are missing 1 or more items from your order, please contact us and include the following information if possible:

Your order number. You will find it in your order confirmation email.

A picture of the wrong product, or a link to the wrong product in our shop.
This way we might be able to identify the mistake, and avoid others from having the same mistake happen, in case we made a mistake in the warehouse.

Thanks for helping us help others! :-)

We will immediately send out the correct items and let you know if we want you to return the wrongly delivered item(s).
All shipping costs will be at our expense of course.

ITEM MISSING FROM YOUR ORDER

If there’s an item missing from your order, please contact us and include your order number and the name of the item that is missing.

We will send a replacement to you immediately, and investigate what might have caused the mistake, so we can avoid it in the future.

Even though our warehouse is pretty damn awesome, mistakes do happen, and we deeply apologise.

NOT HOME FOR DELIVERY?

On the day of delivery, you should receive an SMS and/or email from the driver letting you know roughly around what time you can expect delivery.

Small orders are shipped in a padded envelope and will just fly straight into your mailbox. If it doesn't fit, the carrier will take your parcel to the nearest post office, and leave a note in your mailbox explaining how you can pick up your parcel.

OTHER QUESTIONS ABOUT DELIVERY?

If you have questions regarding delivery of your order, please contact us and our awsome customer service team, will be happy to help :-)

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